Last Updated: January 9th, 2026

This Refunds & Returns Policy (“Policy”) explains your rights and our procedures for returns, refunds, and order cancellations when purchasing goods or services from Hill’s Vulcanising (“we”, “us”, “our”) through our website [www.hills-vulcanising.com] (“Website”). By placing an order with us, you agree to the terms of this Policy, which forms part of our Terms of Use.

Your Statutory Rights

Nothing in this Policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You are legally entitled to:

• Goods that are as described, fit for purpose, and of satisfactory quality.
• A full refund if goods are faulty, not as described, or do not meet statutory standards.
• A 14-day cooling-off period for most online purchases.

Cancelling Your Order (Cooling-Off Period)

If you change your mind, you may cancel your order within 14 days of receiving the goods for any reason.

To cancel, notify us in writing at:

[email protected]

Once cancelled, you have a further 14 days to return the goods.

Return Eligibility

To qualify for a return:

• Goods must be unused, in original packaging, and in a resalable condition.
• Proof of purchase must be provided.

We may refuse returns if:

• Goods show signs of use, damage, or alteration.
• Returns fall outside the permitted time frame.

Exclusions from Returns and Refunds

The following items are non-returnable unless faulty or misdescribed:

• Personalised, customised, or made-to-order goods
• Perishable goods (e.g., food, flowers)
• Digital downloads once accessed or downloaded
• Sealed hygiene items (e.g., cosmetics, underwear, medical supplies) once unsealed

These exclusions do not affect your right to return faulty goods.

How to Return Items

Please contact us before sending any items back, so we can provide the correct return instructions.

Returns should be sent to:

Hill’s Vulcanising
79 Timberbottom
Bradshaw
Bolton
BL2 3DQ

Return postage costs:

• Customer pays when returning due to a change of mind
• Hill’s Vulcanising pays if the item is faulty, damaged, incorrect, or if otherwise agreed in writing

We strongly recommend using a tracked service.
We cannot be responsible for items lost or damaged in transit.

Faulty, Damaged, or Incorrect Goods

If your goods arrive damaged, faulty, or not as described, please contact us within 30 days of receiving them at [email protected], including your order number and photos where relevant.

Depending on the issue, we may offer:

• A full refund
• A repair
• A replacement (at no cost to you)

If a fault develops after 30 days but within 6 months, you may still be entitled to a repair or replacement under UK consumer law.

Refund Process

Once your return is received and inspected, we will notify you by email.

If approved, refunds will be issued within 14 days to your original payment method.

Additional details:

• Shipping costs are non-refundable unless the goods were faulty or incorrectly supplied.
• Refunds reflect the price paid after discounts or promotions.
• We do not charge restocking fees for consumer returns.

Exchanges

We are happy to offer exchanges where the requested item is in stock.
If it is unavailable, a refund will be issued instead.

Late or Missing Refunds

If you have not received a refund after 14 days of approval:

1. Check your bank or payment provider again
2. Contact your payment provider for processing information
3. If you still need help, email us at [email protected]

Return Costs Summary

Business Customers

This Policy applies primarily to consumers. If you are purchasing on behalf of a business, the following additional terms apply:

No Cooling-Off Period

Business customers do not benefit from the 14-day cooling-off period that applies to consumer online purchases.

Eligibility for Returns (B2B)

Business orders may only be returned if:

• The goods are faulty,
• The goods are not as described, or
• We have agreed in writing to accept a discretionary return.

For agreed discretionary returns:

• Goods must be unused, unopened, and in resaleable condition
• A restocking fee may apply
• The business customer must cover all return shipping costs

Faulty or Defective Goods (B2B)

For business orders:

• Any visible defects, shortages, or damages must be reported within 7 days of delivery
• For manufacturing defects discovered later, we may offer a repair, replacement, or partial refund at our discretion
• We accept no liability for business losses, including loss of profit, downtime, or consequential loss arising from faulty goods

Warranty Claims

Where goods are covered by a manufacturer’s warranty:

• We will assist with your claim
• Warranty terms are set by the manufacturer, not Hill’s Vulcanising

Incorrectly Ordered Items

If a business customer orders the wrong size, specification, or type:

• Returns are not accepted unless agreed in writing beforehand
• Approved returns may be subject to inspection and restocking fees

Payment Terms for Business Orders

If credit or invoice terms have been agreed:

• Refunds or credits will only be issued once all outstanding balances are settled
• Refunds may be issued as an account credit or to the original payment method.

Contact Information

For any questions regarding returns or refunds, contact us:

[email protected]

Hill’s Vulcanising
79 Timberbottom
Bradshaw
Bolton
BL2 3DQ

Governing Law

This Policy and any disputes arising from it are governed by the laws of England and Wales. All disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.