DELIVERY POLICY

(United Kingdom Only)

Last Updated: January 10th, 2026
 

Overview

This Delivery Policy explains how Hill’s Vulcanising (“we”, “us”, “our”) processes, prepares, and delivers orders placed through our website. This policy applies to all products offered within the United Kingdom only. We aim to provide clear information about delivery times, costs, and responsibilities so you know exactly what to expect when ordering from us.

 

Delivery Areas

Hill’s Vulcanising currently delivers to addresses within the United Kingdom only, including:

  • England
  • Wales
  • Scotland (including Highlands & Islands – see section on surcharges)
  • Northern Ireland

We do not offer international delivery.

Delivery Methods

Depending on the size and weight of your items, we use trusted couriers such as:

  • Royal Mail
  • Evri / Yodel
  • DPD
  • UPS
  • Parcelforce
  • Specialist pallet or freight carriers (for heavy or industrial vulcanising equipment)

You will be informed of the courier used in your dispatch confirmation email.

Order Processing Times

  • Standard products: Orders are usually processed and dispatched within 1–2 working days.
  • Specialist or heavy equipment: Dispatch may take 2–4 working days due to pallet preparation or additional safety requirements.
  • Orders placed after 3pm, on weekends, or on UK public holidays will be processed on the next working day.

Delivery Options & Estimated Times

Standard Delivery

  • Estimated delivery: 2–4 working days after dispatch.
  • Available for most tools, materials, patches, chemicals*, and general vulcanising products.
    (*Certain chemical items may have restrictions—see Section 7.)

Express Delivery

  • Estimated delivery: 1–2 working days after dispatch.
  • Available for most smaller items.
  • Not available for heavy, hazardous, or pallet-shipped products.

Pallet Delivery / Heavy Goods

For large orders or industrial equipment (e.g., vulcanising machines, heavy repair equipment):

  • Delivered via pallet network.
  • Estimated delivery: 2–5 working days after dispatch.
  • Kerbside delivery only—drivers are not permitted to move goods inside the property.

Delivery Charges

Delivery charges depend on:

  • Size and weight of the order
  • Delivery method selected
  • Postcode location

You will see all applicable delivery charges at checkout before confirming your order.

Scottish Highlands, Islands & Remote Rural Areas

Some couriers apply additional surcharges for:

  • Scottish Highlands & Islands
  • Isle of Wight
  • Isle of Man
  • Remote rural postcodes

These surcharges will be displayed at checkout where applicable.

Delivery Restrictions (Hazardous / Chemical Items)

Some vulcanising fluids, cements, or chemicals may:

  • Require age verification
  • Need special courier handling
  • Not be eligible for express delivery
  • Be restricted from delivery to certain remote locations

If any of these apply, they will be clearly stated on the product page.

Delivery Tracking

Once your order has been dispatched, you will receive a confirmation email containing:

  • Your tracking number
  • The name of the courier
  • A link to track your order online

For pallet deliveries, tracking may be provided as a booking confirmation rather than real-time tracking.

Missed Deliveries

If you are not available when delivery is attempted:

  • The courier may leave your parcel with a neighbour
  • The courier may leave the item in a safe place (if you selected this option)
  • A redelivery attempt may be made
  • You may receive a card/email with instructions to rearrange delivery or collect from a depot

Repeated failed delivery attempts may incur redelivery charges depending on the courier’s policies.

Damaged, Missing, or Incorrect Items

Please inspect your items upon arrival.
If your order arrives:

  • Damaged
  • Incomplete
  • Different from what you ordered

Please contact us within 48 hours with:

  • Your order number
  • Photographs of any damage
  • Details of the issue

This allows us to resolve the problem promptly.

Lost Parcels

A parcel is classed as “lost” only after the courier completes their investigation.
If your parcel appears delayed:

  1. Contact us with your order number
  2. We will begin the courier investigation
  3. If the courier confirms the parcel is lost, we will arrange a replacement or refund

Courier investigations typically take 5–10 working days.

Changes to Delivery Information

If you need to amend your delivery address:

  • Please contact us as soon as possible
  • Address changes may not be possible once your order has been dispatched
  • Hill’s Vulcanising is not responsible for delays caused by incorrect or incomplete delivery information

Failed Deliveries and Returns to Sender

If the courier returns your order to us because:

  • The delivery address was incorrect or incomplete
  • Delivery was repeatedly attempted but unsuccessful
  • The parcel was not collected from a depot in time

We can arrange redelivery, but additional charges may apply.

Contact Us

If you have any questions about delivery or need assistance with an order, you can contact Hill’s Vulcanising at:

Email:            [email protected]

Address:        

Hill’s Vulcanising

79 Timberbottom

Bradshaw

Bolton

BL2 3DQ