Last Updated: January 9th, 2026
Our Privacy Commitment
At Hill’s Vulcanising, we understand the importance of protecting your personal information. Whether you’re shopping with us online or in person (on-site vulcanising services), we want to make every customer experience safe and secure.
In line with this goal, we have developed this Privacy Policy to outline our practices for collecting, using, and disclosing your personal information.
This Policy applies to our on-site visits, our website, and all other channels in which Hill’s Vulcanising collects and uses your personal information. All references to “Website” in this Privacy Policy mean www.hills-vulcanising.com.
To accommodate changes in our services, personal information practices, changes in technology, and legal developments, this Privacy Policy may change over time without notice to you. We may add, change, or remove portions of the Privacy Policy when we feel it is appropriate to do so. We encourage you to review our Privacy Policy periodically. Each time you submit personal information or use our services, you agree to be bound by the then current terms of the Privacy Policy. Whenever we update the Privacy Policy, we will change the date to indicate when the changes were made (located at the top of this page).
What we Collect
The types of information we collect depend on the nature of your interaction with us.
Personal Information
Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:
- your contact information – e.g., name, postal address, telephone number, job title, company name, and email address;
- your personal preferences – e.g., product wish lists, and marketing consent
- your transaction information – e.g., products purchased, method of payment, amount paid, signature, and credit or debit card number.
In addition, we may collect the following types of information:
- we may ask you for your postal code, for example, to assist us with market research, planning our flyer distribution, and other marketing communications;
- we may collect certain data when you visit our Website, such as your IP address, the type of browser you are using, or the referring URL; or
- we may collect and summarize customer information in an aggregate format for internal statistical and research purposes.
You may choose not to provide us with your personal information. However, if you make this choice, we may not be able to provide you with the product, service, or information that you requested.
From time to time, we may supplement the information you give us with information from other sources, such as information validating your address or other available information you have provided us. This is to help us maintain the accuracy of the information we collect and to help us provide a better service.
How We Collect and Use Information Collected From You
Listed here are some further examples of the ways that we collect personal information directly from you and how we use it.
Online Purchases
When you purchase a product or service from Hill’s Vulcanising or our website, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request or complete your transaction and communicate with you regarding your purchase.
We may also need to collect contact information to provide certain services, including delivery services, on-site installations, and warranty coverage.
If you provide us with your email address, we will also collect your email address for the purpose of sending you an e-receipt. We may also use your contact information to send you promotional information.
Returns and Exchanges
Our goal is to ensure that you are completely satisfied with your purchase and to this end, Hill’s Vulcanising offers a Return Policy. For Hill’s Vulcanising to continue to offer our Return Policy, we ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud. You may also be asked to produce a photo ID for verification purposes only.
Purchase Follow-Up, Surveys, and Customer Research
Following a purchase, we may send you a follow-up letter or email to thank you for your business, or we may contact you to ensure that you are completely satisfied with the delivery, setup, or installation of your new product.
We may use contact information collected on on-site visits, online, or via the telephone to conduct occasional surveys and other customer research. These surveys are entirely voluntary, and you may easily decline to participate. The information obtained through our surveys and customer research is used to help us understand our customers, to enhance our product and service offerings, promotions, and events.
Online Accounts
To engage in certain special features or functions of our Website, or to order products and services from our Website, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or payment card information. We use this information to create your Hill’s Vulcanising account, process your payment, contact and correspond with you about your order, respond to your inquiries, and monitor functions of our website that you choose to use.
If you choose to ship an order to a third party, you represent and warrant that you have obtained all necessary consents from the third party to permit Hill’s Vulcanising to collect, use, and disclose the third party’s personal information for the purposes of fraud prevention and processing and shipping the order.
Newsletters, Updates, or Promotional Communications
Hill’s Vulcanising offers a variety of newsletters and promotional communications. If you sign up or are subscribed to our newsletter or other promotional communications, we will send you communications that may be tailored based on your interests, preferences, and behaviour. You may choose to stop receiving these communications at any time. Each marketing or promotional message we send to you will include a link or other method to quickly and easily unsubscribe and decline further similar messages.
Please note that even if you unsubscribe from receiving our promotional communications, you may continue to receive certain transactional or account-related communications from us. Our subscriber list is not sold or rented to other parties.
Information Collected Automatically
In some cases, we automatically collect certain information.
Our Website
Our website can be browsed without you providing us with any personal information. However, when using our Website, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Web Sites, the Internet address of the Web site from which you linked directly to our Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site.
This information is used for Website and system administration purposes, to understand Website activity, and to improve the Website.
Cookies, Tracer Tags, and Web Beacons
The Website uses “cookies”, a tiny element of data that our Website can send to your browser, which may then be stored on a Website user’s computer to permit the Website to recognise future visits using that browser. Cookies enhance the convenience and use of the Website. For example, the information provided through cookies is used to recognise you as a previous user of the Web Site (so you do not have to enter your language preference every time), to offer personalised Web page content and information for your use, to track your activity at the Web Site, to respond to your needs, and to otherwise facilitate your Web Site experience.
For more information on cookies, including cookie consent preferences, please see our separate Cookie Policy.
Links to Other Websites
Our Website may contain links to other websites or Internet resources that are provided solely for your convenience and information. When you click on one of those links, you are contacting another website or Internet resource. Hill’s Vulcanising has no responsibility or liability for, or control over, those other websites or Internet resources or their collection, use, and disclosure of your personal information.
We encourage you to read the privacy policies of those other websites to learn how they collect and use your personal information.
When is Your Information Removed
We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We have retention standards that meet these parameters. We destroy or erase your information when it is no longer needed for the purposes for which it was collected, or we remove your personally identifiable information to render it anonymous.
How We Share Your Information
Hill’s Vulcanising does not sell or rent our customers’ personal information to any other party. However, in the normal course of business, we may share some of your personal information with third parties acting on our behalf or as permitted or required by applicable law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel the production of such information. If we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies. We may also disclose personal information to other organisations in the case of investigating a breach of an agreement or contravention of law, or detecting, suppressing, or preventing fraud.
Authentication
Hill’s Vulcanising has taken precautions to prevent the fraudulent use of your information on our website. Hill’s Vulcanising has adopted industry-standard authentication procedures to ensure your protection while shopping with us online. This includes, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.
Product Safety Recalls
In the event we receive notice from a manufacturer of a product safety recall, we may provide your contact information, limited to name, address, and telephone number, to the manufacturer so that they may notify you of the recall and supply details of any replacement or repair programs. This transfer of your contact information will occur only for recalls that may impact your personal safety or impair the functionality of the product you purchased from us.
How We Protect Your Information
The security of your personal information is a high priority for Hill’s Vulcanising. We maintain appropriate physical, technical, and administrative safeguards and industry-standard security standards in an effort to protect your personal information in our custody and control, whether recorded on paper or captured electronically, against unauthorised access, disclosure, or misuse.
Encryption Technology
Our website uses encryption technology to protect your personal information during data transport. Such technology encrypts ordering information such as your name, address, and credit card number.
Choosing a Password
When you create an online account on our website, you need to select a personal password. To maximise your level of protection, you should choose at least 6 characters, including a combination of letters, numbers, and special characters, and a mix of upper and lower case letters. You are solely responsible for maintaining the secrecy of your password and any account information. Hill’s Vulcanising will never send an unsolicited communication asking you for your password.
How You Can Verify Your Information
You may check your information to verify, update, or correct it. If you created an account on our website, you can access and change your online account profile yourself. You can also request access to or review any information in our records, including how we have used it and to whom we have disclosed it, at any time by contacting us as indicated under the heading “Contact Us”. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information. You will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.
Account Closure and Subject Access Requests (SARs)
You have certain choices regarding your Hill’s Vulcanising Account, as well as the use and disclosure of your personal information. As described below, you may submit a Subject Access Request (SAR) to exercise those choices.
Account Closure: You can request that your Hill’s Vulcanising account be closed by submitting a “Close My Account” request. Please be advised that this will deactivate your account, and you will not be able to open a new Hill’s Vulcanising Account using the same email address. To make a new account, you will be required to use a different email address to do so. Please be advised that certain data will be retained in accordance with our data retention policies.
Verifying Subject Access Requests
To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. To verify your identity, we require you to provide the following: any names, email addresses, phone numbers, and addresses you may have provided us.
Important Reminder About Privacy and Security
Please remember that emails sent over the public Internet are not secure. If you send an email directly to us from your own email account, the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. Hill’s Vulcanising is not responsible for any transmission by you of any personal information over the public Internet. We cannot promise that your use of our Website will be completely safe. We encourage you to use caution when using the internet, protect your personal information, and know your rights regarding privacy.
Governing law
This Privacy Policy is intended to meet the requirements of the UK GDPR Regulation and the Data Protection Act 2018.
How To Contact Us
Hill’s Vulcanising (“we”, “us”, “our”) operates the website [Hills-vulcanising.com] and is committed to protecting your personal data and respecting your privacy. We are the data controller responsible for your personal information:
Hill’s Vulcanising
79 Timberbottom
Bradshaw
Bolton
BL2 3DQ
Data Protection Officer (DPO): Arthur James Hill
Email: [email protected]
If you have any questions about this privacy policy or our data practices, please contact us using the details above.
Your Right to Complain
If you are unhappy with how we handle your personal data, please contact us first so we can try and resolve the issue. If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk/
Telephone: 0303 123 1113